Orders
All orders must be placed through our website. Hours of operation are 8:00AM to 5:00PM Eastern Standard Time Monday thru Friday. Orders placed by 3:00PM Eastern will be shipped the following business day from our Albany, NY warehouse via USPS or UPS.

Customer Service
You may send your inquiries to . For inquiries that cannot be handled via email you may call 518-438-1494.

Shipping Charges: All orders over $100 are shipped freight free*. Orders under $99.99 will incur a $7.49* shipping and handling charge.
*Continental U.S. Only - Excludes most furniture and items that cannot be shipped by UPS. We will notify you of shipping charges for these items.

UPS:
Product can be shipped via UPS.
NonUPSable orders are to be considered threshold deliveries. A threshold delivery is defined as a dock or tailgate delivery and is never to be considered an inside delivery. Any special delivery services should be requested when the initial order is placed.

International: Items shipped to addresses outside the Continental United States will be shipped from our distribution center in Albany, NY, within 2 working days after your order is processed via USPS Global Express Mail or United Parcel Service. We will contact you with shipping and handling costs before your order is processed. The minimum order for shipments to addresses outside the U.S. is $75.00. All payments will be accepted in U.S. dollars only. Shipments may require a wire transfer of funds or an International Money Order before your order is processed.

All questions should be addressed to .

Federal and State Agencies, Colleges and Universities (public and private):
We accept Purchase Orders and Corporate Purchasing Cards. You may fax your P.O. to (518) 459-6937 or mail it to: Order Department, Price Heist LLC, 4 Interstate Avenue, Albany, New York 12205. You may contact our Order Department between 8:00AM to 5:00PM Eastern Time Monday thru Friday at 518-438-1494. Your order will be processed promptly upon approval by our credit department. Your P.O. must have a contact name with a telephone number for delivery, a name and phone number for your Accounts Payable Department and signed by an authorized representative.  Terms: Net 30 days after the date of invoice.

Return Policy: Contact to receive return merchandise labeling instructions. Damaged, defective or shorted items must be reported within 7 days of receipt. All other merchandise must be returned within 30 days of ship date. The items must be in their original packaging, unused and in salable condition to receive credit. Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. The items returned may incur a restocking charge of 15%.

Disclaimer: Price Heist is not responsible for any typographical or accidental errors in product descriptions, pricing or units of measure.

Privacy: Price Heist does not sell or purchase mailing lists, in order to protect your information. After you create an account, you may opt to not receive any offers from us by removing this option in your account.